The Danger of the Linear Form
Pencil-whipping is not an employee integrity problem. It is a design failure. When software presents field workers with an overwhelming wall of irrelevant questions, cognitive fatigue takes over.
Progressive Disclosure in the Field
Never show an input field until the technician's previous response makes that input necessary. Keep nominal inspection paths under ten total taps.
Ergonomics for Field Gloves
Large tap targets, voice transcription, and automated OCR for equipment serial numbers allow technicians to capture truth without friction.